Terms and conditions

These terms and conditions apply to all offers, subscriptions and agreements of FLOX Flowers. Version 2026.

Article 1 – Definitions

• FLOX Flowers: the user of these terms, established in Amsterdam, CoC 81019386.
• Customer: the party that enters into an agreement with FLOX Flowers or submits a request to do so.
• Agreement: any arrangement between FLOX Flowers and the Customer, including a subscription.
• Subscription: a continuing agreement under which FLOX Flowers periodically delivers and maintains bouquets and/or plants.
• Swap: the periodic replacement or refreshing of the delivered bouquets, in principle every quarter.

Article 2 – Applicability

These terms apply to all offers and agreements of FLOX Flowers. Deviations only apply if agreed in writing. Any terms of the Customer are expressly rejected.

Article 3 – Offers and quotes

All offers and quotes by FLOX Flowers are without obligation and not binding, and may be deviated from by FLOX Flowers. Prices stated are exclusive of VAT unless indicated otherwise.

Article 4 – Formation of the agreement

The agreement is formed when the Customer places a request or order and FLOX Flowers confirms it or begins its execution.

Article 5 – The subscription and the swap

Under a subscription, FLOX Flowers periodically delivers and maintains bouquets and/or plants, including matching vases. In principle a swap takes place every quarter, at which the bouquets are refreshed. FLOX Flowers tailors the composition and size to the Customer’s space and wishes.

Article 6 – Term and cancellation

The subscription has a continuing term and is continued each quarter, with a new swap of the bouquet.

Cancellation is possible as of the next quarter, taking effect after the next swap. Cancellation must be made in writing or by email (info@floxflowers.nl). The swap for the current quarter will still be carried out and invoiced; after that the subscription ends as of the following quarter.

Article 7 – Prices and payment

The prices in force at the time of the agreement apply. Prices are exclusive of VAT unless stated otherwise. Payment takes place within the term stated on the invoice. In the event of late payment, the Customer is in default by operation of law and statutory (commercial) interest and collection costs may be charged.

Article 8 – Delivery

Delivery takes place at the address provided by the Customer when ordering. The Customer must ensure that a personal handover of the products is possible. If a personal handover is not possible, the Customer is in default regarding acceptance and/or exchange, and all costs incurred by FLOX Flowers will be borne by the Customer. In that case, the products can be offered again at another time for an additional delivery fee. FLOX Flowers is entitled to engage third parties in the execution of the Agreement.

Article 9 – Complaints and limitation period

The Customer must check the delivered products immediately after delivery. Complaints regarding incorrect or incomplete execution of an order must reach FLOX Flowers in writing within 8 days after delivery. If the complaint does not reach FLOX Flowers within this period, the Customer can no longer claim that the order was incorrectly or incompletely executed. If FLOX Flowers considers a complaint to be well-founded, it has the option to replace the delivered goods or, if replacement or repair is not possible, to offer the Customer a refund of up to the amount of the invoice paid by the Customer for the delivered goods (and will take back the delivered goods).

Article 10 – Liability

FLOX Flowers is only liable for any damage suffered by the Customer if and insofar as that damage is caused by intent or deliberate recklessness. If FLOX Flowers is liable for any damage, it is only liable for direct damage resulting from or related to the execution of an agreement. FLOX Flowers is never liable for indirect damage, such as consequential damage, lost profit, missed savings, or damage to third parties. If FLOX Flowers is liable, this liability is limited to the amount paid out by a closed (professional) liability insurance or, in the absence of (full) payment by an insurance company, to the (part of the) invoice amount to which the liability relates. All legal claims of the Customer against FLOX Flowers will in any case expire one (1) year from the date on which the relevant obligation was due, or the event causing the damage occurred. The Customer shall indemnify FLOX Flowers against all claims from third parties, regardless of the basis, in connection with the goods or services provided by FLOX Flowers, unless and insofar as the Customer proves that there is no connection between the claim of a third party and any circumstance that falls under the Customer’s risk.

Article 11 – Force majeure

In the event of force majeure, FLOX Flowers is entitled to suspend the execution of the agreement. Force majeure includes circumstances beyond the control of FLOX Flowers that temporarily or permanently prevent performance.

Article 12 – Governing law and disputes

All agreements and these terms are governed by Dutch law. Disputes will be submitted to the competent court in the district where FLOX Flowers is established.

Version 2026. FLOX Flowers · Moezelhavenweg 61, 1043 AM Amsterdam, the Netherlands · CoC 81019386.